How to Fest

When is the Festival? 
Santa Fe Independent Film Festival will take place October 13th-17th, 2021
Where is the Festival? 
Santa Fe Independent Film Festival screenings will take place at our 5 partnering theaters—The Lensic, Violet Crown Cinema, Jean Cocteau, Santa Fe Railyard Park, and Wheelwright Museum—as well as virtually. SFiFF after parties, which will be available to passholders, will take place at various venues in downtown Santa Fe.
What is Elevent? 
Elevent is the ticketing platform for the Santa Fe Independent Film Festival. When you purchase tickets at boxoffice.santafeindependent.com, you will receive a confirmation email from Elevent with the subject line: “Order Confirmation # – Santa Fe Independent Film Festival”. You will also receive an activation email which will take you to the viewing platform. More information can be found here.
When and How can I get tickets? SFiFF will announce its festival program in early October, 2021 at which time individual tickets will go on sale. Visit boxoffice.santafeindependent.com to purchase individual tickets.
What’s the difference between a Pass and a Ticket?
A ticket gives you access to an individual screening, event, or panel that you have purchased, while a Pass includes access to everything happening during the festival, except the Filmmaker Brunch. 
Can I still attend the Festival if I’m not a Passholder?
Absolutely! You can purchase tickets to shows online or at the door, and there will also be several free screenings open to the public. 
Where can I buy tickets?
Up until the morning of the showing, you can purchase tickets online. After the morning of the show online tickets are no longer available, but you can still get them at the show’s venue, or by calling our Box Office: (505)397-0371. 
*Prior to the week of the festival, assistance with Festival Passes and tickets can be reached at SFiFF offices: (505) 397-0371.
Where is the box office?
Santa Fe Railyard Community Room, 740 Cerrillos Rd, Santa Fe, NM 87501 
Box Office is open from T-F10am-5:30pm 
Saturday 10am-2:30pm
Directions to the Railyard Park & Community Room
From I-25:
• Exit 284 to St. Francis Drive North
• Continue approximately 2.5 miles north on St. Francis Drive (Route 285/84)
• Turn RIGHT at light onto Cerrillos Rd.
• Continue one block – Turn LEFT at light at Guadalupe St.
• Turn LEFT at light onto Paseo de Peralta St.
• SITE Santa Fe is on your left, Santa Fe Farmers Market Pavilion on your right.
• Before the RR tracks – LEFT on Callejon St. Parking behind SITE.
From the North:
• Coming South 285/84 – turns into St. Francis Dr.
• Continue past intersection with Agua Fria – turn LEFT at Paseo de Peralta St.
• Drive two blocks, past Warehouse 21 – turn RIGHT immediately after RR tracks onto Callejon St.
• Parking behind SITE.

Are there any package deals for tickets?
Of course! If you know you want to attend multiple shows, you can purchase package deals online for a discounted price. We offer package of 6 tickets. You must purchase the package first before you can fulfill your tickets. 
When should I arrive for the screening? 
It is recommended for Passholders to arrive up to 15 minutes before showtime to guarantee a seat. SFIFF can’t guarantee seats for Passholders who don’t show up at least 15 minutes before. Ticket holders should arrive 10 minutes before the screening to join the ticket holder line. Late seating is not accommodated. 
What do I need to bring to the screening?
If you are a Passholder, all you need is your pass. If you bought a ticket online, you’ll need to bring a physical or digital copy of your ticket. 
What if the film I want to see is sold out?
Go to the theater 10-20 minutes before showtime, and enter the waitlist. 
Can I purchase a Membership and Member-discount Pass in the same transaction? 
You can! When you add an item to your cart, it will stay in your cart until you remove it. This way, you can visit both membership and pass pages without losing your progress. Log into your Festival ticketing account (Elevent) (or register for one) and add both items before completing the purchase.
I bought a pass. How and When do I get it?
All passes and all reserved tickets must be picked up in person at the SFiFF Box Office on or after October 12th, 2021. You must present your pass at all screenings and events.
Can I share my pass? 
No, passes are non-transferable and each pass is for one attendee. 
Can my pass be revoked?
Yes. SFiFF can revoke your pass without refund if you are disruptive to other guests at any event during the Fest. Any disruption (at our discretion) that is an intentional attempt to interrupt, subvert, or threaten any program can result in immediate and permanent revocation of your pass and pass revocation of anyone else in your party. 
I have my tickets. What do I do next? 
Please double check your film selections listed on your order confirmation email.
If the tickets you’ve purchased are for an in-person screening, check santafeindependent.com/theaters for the venue address, and be sure to arrive 10 minutes before the screening time.
If your tickets are for a Virtual Event, you will receive a Virtual Access Email in order to stream your selections.
Where can I get fest merchandise?
Throughout the year, SFIFF merchandise can be purchased via our online merch store. 
Are refunds or exchanges available? 
There are no refunds or exchanges. 
Can I record audio or video in the theaters and other festival venues?
Recording any audio or video in any manner and through any medium is strictly prohibited in all theaters and venues of the Santa Fe Independent Film Festival and Santa Fe Film Institute. Anyone found to be making any such recording shall be subject to removal from the theater, revocation of any pass allowing entrance to the Fest without refund, confiscation of any equipment and storage media used in the recording and criminal and/or civil prosecution. 
Are animals allowed?
No animals allowed (service/support animals only).
What are SFiFF’s health and safety requirements?
Santa Fe Independent Film Festival requires vaccination or a negative Covid test within 72 hours prior to the event. We request masks to be worn at SFiFF screenings and events, and require all attendees to follow the guidelines of our partnering venues. 
Is this an all ages event?
Please be advised that some films shown at Santa Fe Independent Film Festival are UNRATED and may be considered offensive or inappropriate for some viewers. We encourage anyone under the age of 18 to attend with an adult guardian.

Virtual Festival

1. Choose What to Experience

First, explore all that is happening during the festival and decide what you want to attend.

Films on Demand

Watch one or more films on your own schedule from festival opening to festival closure.

Panels & Workshops

Live and recorded panels on special topics, or join an online workshop to hone your craft.

2. Decide How To Participate

Once you’ve decided what you want to do, you can choose individual tickets, passes to experience more of the festival, or become a member to both support and experience the festival and our year-round programming.

Tickets

Purchase an individual ticket to the Films, Panels, and Workshops you want to experience.

Passes

Purchase a pass to view all the films only, or view all the films and attend all panels and workshops.

Memberships

Join or Renew your membership now to apply member benefits today.

No matter which you choose, your access to the festival will begin on Wednesday, October 13th and end at 11:59pm on Sunday, October 17th.

3. How to Watch & Join

Pass Holders

After you purchase your pass, you’ll immediately see a link to access the SFiFF Online viewing portal (virtual.goelevent.com). You will also receive an email with your invitation to join the viewing portal.

You may be asked to set a password on the viewing portal. Whenever you return to the viewing portal or login with the password you created, you’ll have access to all the films your pass grants you access to.

You are always welcome to visit the virtual events listing on Elevent–any passes and tickets you have will direct you to the viewing portal as well. At the top, you will see your own link as a passholder. Just click to start watching.

Ticket Holders

After you buy tickets, if your film or event is immediately available to watch or join, you will see a button that takes you there. You’ll also receive an email with a button you can click to join.

The button you’ll see after purchase

The virtual access email you will receive after purchase.

If you buy tickets in advance, but the film or online event isn’t yet available–great! One hour before the event becomes available, you will receive your virtual access email and Join button.

Don’t want to wait for the email? No problem–visit the virtual events listing on Elevent or your Order History–any tickets you already have will direct you to the view or join page for that film or event.

Where to Get Help

If you have any pre-purchase questions or need help confirming your online purchase, you can chat with us live by clicking on the blue bubble towards the bottom of the screen.

If you need help watching or joining an event on your home devices, please first review this FAQ. If this doesn’t resolve your problem, please initiate a live chat and we’ll help you troubleshoot the issue.

Accessing Your Virtual Event
Watching Your Virtual Event

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