october, 2021

FAQ

FESTIVAL FAQ

When is the Festival? 

Santa Fe Independent Film Festival will take place October 13th-17th, 2021

Where is the Festival? 

Santa Fe Independent Film Festival screenings will take place at our 5 partnering theaters—The Lensic, Violet Crown Cinema, Jean Cocteau, CCA, and The Screen—as well as virtually. SFiFF after parties, which will be available to passholders, will take place at various venues in downtown Santa Fe.

What is Elevent? 

Elevent is the ticketing platform for the Santa Fe Independent Film Festival. When you purchase tickets at boxoffice.santafeindependent.com, you will receive a confirmation email from Elevent with the subject line: “Order Confirmation # – Santa Fe Independent Film Festival”. You will also receive an activation email which will take you to the viewing platform. More information can be found here.

When and How can I get tickets? SFiFF will announce its festival program in early October, 2021 at which time individual tickets will go on sale. Visit boxoffice.santafeindependent.com to purchase individual tickets.

What’s the difference between a Pass and a Ticket?

A ticket gives you access to an individual screening, event, or panel that you have purchased, while a Pass includes access to everything happening during the festival, except the Filmmaker Brunch. 

Can I still attend the Festival if I’m not a Passholder?

Absolutely! You can purchase tickets to shows online or at the door, and there will also be several free screenings open to the public. 

Where can I buy tickets?

Up until the morning of the showing, you can purchase tickets online. After the morning of the show online tickets are no longer available, but you can still get them at the show’s venue, or by calling our Box Office: (505)397-0371. 

*Prior to the week of the festival, assistance with Festival Passes and tickets can be reached at SFiFF offices: (505) 397-0371.

Are there any package deals for tickets?

Of course! If you know you want to attend multiple shows, you can purchase package deals online for a discounted price. We offer packages of 6 or 8 tickets. 

When should I arrive for the screening? 

It is recommended for Passholders to arrive up to 15 minutes before showtime to guarantee a seat. SFIFF can’t guarantee seats for Passholders who don’t show up at least 15 minutes before. Ticket holders should arrive 10 minutes before the screening to join the ticket holder line. Late seating is not accommodated. 

What do I need to bring to the screening?

If you are a Passholder, all you need is your pass. If you bought a ticket online, you’ll need to bring a physical or digital copy of your ticket. 

What if the film I want to see is sold out?

Go to the theater 10-20 minutes before showtime, and enter the waitlist. 

Can I purchase a Membership and Member-discount Pass in the same transaction?

You can! When you add an item to your cart, it will stay in your cart until you remove it. This way, you can visit both membership and pass pages without losing your progress. Log into your Festival ticketing account (Elevent) (or register for one) and add both items before completing the purchase.

I bought a pass. How and When do I get it?

All passes and all reserved tickets must be picked up in person at the SFiFF Box Office on or after October 12th, 2021. You must present your pass at all screenings and events.

Can I share my pass?

No, passes are non-transferable and each pass is for one attendee. 

Can my pass be revoked?

Yes. SFiFF can revoke your pass without refund if you are disruptive to other guests at any event during the Fest. Any disruption (at our discretion) that is an intentional attempt to interrupt, subvert, or threaten any program can result in immediate and permanent revocation of your pass and pass revocation of anyone else in your party. 

I have my tickets. What do I do next?

Please double check your film selections listed on your order confirmation email.

  • If the tickets you’ve purchased are for an in-person screening, check santafeindependent.com/theaters for the venue address, and be sure to arrive 10 minutes before the screening time.
  • If your tickets are for a Virtual Event, you will receive a Virtual Access Email in order to stream your selections.

Where can I get fest merchandise?

Throughout the year, SFIFF merchandise can be purchased via our online merch store. 

Are refunds or exchanges available?

There are no refunds or exchanges.

Can I record audio or video in the theaters and other festival venues?

Recording any audio or video in any manner and through any medium is strictly prohibited in all theaters and venues of the Santa Fe Independent Film Festival and Santa Fe Film Institute. Anyone found to be making any such recording shall be subject to removal from the theater, revocation of any pass allowing entrance to the Fest without refund, confiscation of any equipment and storage media used in the recording and criminal and/or civil prosecution. 

Are animals allowed?

No animals allowed (service/support animals only).

What are SFiFF’s health and safety requirements?

Santa Fe Independent Film Festival requires vaccination or a negative Covid test within 72 hours prior to the event. We request masks to be worn at SFiFF screenings and events, and require all attendees to follow the guidelines of our partnering venues.

Is this an all ages event?

Please be advised that some films shown at Santa Fe Independent Film Festival are UNRATED and may be considered offensive or inappropriate for some viewers. We encourage anyone under the age of 18 to attend with an adult guardian.

VIRTUAL CINEMA FAQ

How will I gain access to stream the films for which I’ve purchased tickets?

You will receive a Virtual Access Email to the same email address in which you purchased your ticket. This email will provide further instructions and access to stream your SFiFF films! If the virtual screening is already available for viewing, you will be presented with a link on the order confirmation screen immediately after purchase to start watching. Virtual screening will be available beginning 9am MST on Wednesday, October 13th until 11:59 MST on Sunday, October 17th. Upon pressing play, you will have 48 hours to complete the film (this may change for select scheduled screenings; please check individual film pages for specific details).

How can I watch SFiFF films on my TV?

There are a few methods to watch films on your TV:

  • Cast from a computer or Android phone/tablet using the Chrome browser to a Chromecast device
  • AirPlay from a computer, iPhone or iPad to an AppleTV (Gen 2 and above) or to any Smart TV bearing the “AirPlay” badge
  • Download Elevent app available on Apple TV and Roku and search for Santa Fe Independent Film Festival 

What are the system requirements for streaming?

Compatible Operating Systems: Microsoft Windows 7 or later, Apple Mac OS 10.12 or later, Chrome OS

Compatible Browsers: Google Chrome, Firefox, Microsoft Edge, Opera, Safari (for Mac). We recommend using the latest version of your browser. Internet Explorer is not supported. You can also watch films on Android tablets and phones using Chrome, or on iPhones and iPads using Safari.

When can I watch SFiFF films?

Most films in the festival are available to stream from October 13-17, 2021, beginning at 9am MST on October 13. In most cases, once you hit ‘PLAY’ you will have 48 hours to complete the film before your watch window closes. Be sure to read carefully on each page of the Film Guide.

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